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What is "quality of service" and for whom is it important? In theory, the concept of "quality of service" can be viewed from different perspectives. Quality of service can be defined: the degree of satisfaction of consumer expectations (in that sense, the term fixed in the international standards ISO 9000, adopted in 1994); the degree of compliance with the prescribed requirements and standards; from the standpoint of compliance with the cost of their services; a common set of technical, technological and operational characteristics by which the service will meet the needs of the consumer. If you get more information, visit our site: Write my paper